Turnwell
One live picture of every room in the hotel.
Turnwell is a back-of-house operations platform for hotels. It brings housekeeping, maintenance and the front desk into one live picture of the building, so the executive housekeeper sees which rooms need attention, attendants know what to turn next and the front desk can tell a guest when the room will be ready.
2×
Faster issue resolution
>60%
Fewer “is it ready?” calls
1 board
From housekeeping to front desk
The Challenge
Every afternoon a hotel races the clock. Guests arrive at 3 p.m., and each room has to be cleaned, fixed and inspected before they do. Room status lives on a whiteboard, assignments on a printed sheet that is stale by 10 a.m., and issues are reported over the radio and forgotten.
The challenge was to give housekeeping, maintenance and the front desk the same picture of the building, and to answer the question the front desk hears fifty times a shift: “Is 412 ready yet?”
Our Solution
We designed Turnwell around one idea: every room has a single live status, and everyone sees the same one. Instead of a whiteboard, a radio and a printed sheet, the product shows the floor as it is, orders the day around real arrivals and turns a broken fixture into a routed task in two taps.
Mapping One Afternoon
We followed one Wednesday from the 2 p.m. rush to the moment room 412 is turned, fixed and inspected. This showed where room status gets lost between housekeeping, maintenance and the front desk.
The Floor, Not a Spreadsheet
We built the board around an isometric floor map. The housekeeper sees every wing as it is, the risks of the day are tinted, and one click turns the map into tiles for all 30 rooms.
Designing for Gloves and Motion
We designed the mobile app for attendants on the move: their rooms in arrival order, large targets, two buttons per room, issue reports with a photo and a voice note, and 40+ languages.
Honest Ready Times
We designed Ready Time so the front desk can promise a time with confidence. It is padded for inspection, moves when an issue blocks a room and tracks every guest request from sent to done.
Product images
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